Job Description

Overview:

·       
 Seeking
an astute individual that has a strong technical foundation with the additional
ability to be hands-on with the broader engineering team as part of the
development/deployment cycle, and deep knowledge of industry best practices,
with the ability to implement them working with both the platform, and the
product teams.

 



Scope:

·       

Identify
and diagnose issues and problems

·       
Categorize
and record reported queries and provide solutions

·       
Support
problem identification

·       

Advise
users on appropriate course of action

·       

Monitor
issues from start to resolution

·       

Escalate,
if needed, unresolved problems to a higher level of support

·       

Provide
essential online security advice and support

 



What you’ll do:

·       
 Handle IT service requests/incidents
through chat, email, and call

·       

Monitor the Alerts (Server,
Application, Network and Security)
via tickets and monitoring tool

·       

Work in
the shifts as per the
roster to support 24x7 Service Desk Operations

·       

Resolve
incidents and fulfill service requests via ticketing tool and meet the internal
KPIs

·       
Troubleshoot PC and internal
application related issues that
are in scope

·       

Available
to work during the weekend support when required as per the business
requirement.

·       
Perform
Admin routines on critical
applications like Tenrox/Upland, Workday, Salesforce etc.

 

What we are looking for:

•      

Bachelor’s degree and minimum 1 years of experience in end
user issues handling

•      

Strong command
over language  


Good
Understanding of technical jargons & analytical skills

 

 

Shift - 24*7

Required Knowledge, Skills, and Abilities

• end users issues handling
• analytical skills

Education + Experience

• Qualification: Degree