Job Description

A reservationist is someone who works in customer service and takes reservations for customers. They typically work at a front desk of an office or company in a customer-facing position. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans.

Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.

Required Knowledge, Skills, and Abilities

• experience working in sales or public relations
• preferably in the hospitality or travel industries.
• customer-service experience.
• excellent written and verbal communication skills.

Education + Experience

• Qualification: Degree